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Improve User Experience by Extending Wireless to Customers and Employees

Use Femtocells + mobile broadband routers to extend wireless to customers & employees without coverage in buildings or at remote work sites.

It goes without saying that not all organizations are the same. They don’t all reside in offices in downtown skyscrapers or on corporate campuses. The way employees work and how customers are served varies greatly. It’s important your mobile strategy reflects these differences.

Let’s talk about employees that don’t work in your Wi-Fi saturated office. Just because your workforce has corporate-liable or personally-liable mobile devices, doesn’t mean they have the wireless coverage to make them work. In the construction business, you have a group of employees performing tasks outside at a work site. To ensure this team can connect to corporate resources, you may need to deploy a Femtocell and a mobile broadband router. This is a mobile hot spot on steroids that allows you to extend cellular coverage to areas where you need it.

Oftentimes you have to extend wireless coverage to your customers. If you own a sports stadium you have to enhance coverage while supporting a higher density of connected devices. If you own a casino or convention center, it’s imperative you provide pervasive indoor cellular coverage so your guests can keep using their phones. These cases require you to deploy microcells as well as additional data backhaul capacity. As always, apply pressure on mobile operators to provide network coverage if they want to keep your business.

Improve customer experience and user productivity by extending wireless coverage to employees and customers alike. What is your organization doing to bring wireless to its important stakeholders?

Learn how to digitally transform your company in my newest book, “Mobile Strategies for Business: 50 Actionable Insights to Digitally Transform your Business.”

Book Cover

Click to purchase a copy of my book today and start transforming your business!

Sharing my knowledge and helping others never stops, so connect with me on my blog at http://robtiffany.com , follow me on Twitter at https://twitter.com/RobTiffany and on LinkedIn at https://www.linkedin.com/in/robtiffany

 

Rob is a writer, teacher, speaker, world traveller and undersea explorer. He's also a thought leader in the areas of enterprise mobility and the Internet of Things.

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