Starting today, more than 19,000 Delta Air Lines flight attendants will be using new Windows Phone 8 devices from Nokia to facilitate on-board purchasing to improve their customer experience.
I was thrilled to be a part of this effort from the Microsoft side while working jointly with AT&T and Avanade to help Delta flight attendants improve their in-cabin experience. Delta will begin using the Nokia Lumia 820 that will work over in-cabin Wi-Fi and AT&T’s 4G LTE data network.
The app that brings everything to life is a Point of Sale (POS) solution from Avanade that leverages the Microsoft Dynamics for Retail mobile point-of sale platform. This new solution allows flight attendants to offer:
Near real-time credit card processing for on-board purchases as well as upgrades to Delta’s popular Economy Comfort seating. On-board Economy Comfort upgrades will begin on transcontinental and international flights before being offered on flights across Delta’s system.
Convenient eReceipts that can be emailed to customers.
Customers’ use of pre-paid credit cards for on-board purchases.
Quicker transaction processing times.
In the near future, the ability to read coupons displayed on a customer’s mobile device.
More efficient service recovery.
I use the Fly Delta app on my Windows Phone all the time and I’m looking forward to seeing our mobile operating system hard at work delighting passengers that next time I’m on a Delta flight.