Starting today, more than 19,000 Delta Air Lines flight attendants will be using new Windows Phone 8 devices from Nokia to facilitate on-board purchasing to improve their customer experience.
I was thrilled to be a part of this effort from the Microsoft side while working jointly with AT&T and Avanade to help Delta flight attendants improve their in-cabin experience. Delta will begin using the Nokia Lumia 820 that will work over in-cabin Wi-Fi and AT&T’s 4G LTE data network.
The app that brings everything to life is a Point of Sale (POS) solution from Avanade that leverages the Microsoft Dynamics for Retail mobile point-of sale platform. This new solution allows flight attendants to offer:
- Near real-time credit card processing for on-board purchases as well as upgrades to Delta’s popular Economy Comfort seating. On-board Economy Comfort upgrades will begin on transcontinental and international flights before being offered on flights across Delta’s system.
- Convenient eReceipts that can be emailed to customers.
- Customers’ use of pre-paid credit cards for on-board purchases.
- Quicker transaction processing times.
- In the near future, the ability to read coupons displayed on a customer’s mobile device.
- More efficient service recovery.
Today at TechEd Europe 2013 in Madrid, I’ll be kicking off the Windows Phone track with my session, “The Phone That Has Everything the Enterprise Needs: Windows Phone 8″ at 13:30 in room N112.
Session abstract: Your requirements for an Enterprise phone must meet the demands of your organization with mobile device management, security, encryption and private software distribution without sacrificing the excitement and fun of an awesome consumer phone. Microsoft’s newest phone has the power of Windows 8 with killer hardware and features like up-to-the minute Live Tiles, offline Nokia maps, great apps like Microsoft Office, Xbox, Skype, Pandora and ESPN, NFC, integrated VoIP and the fastest mobile browser. Windows Phone 8 is unrivaled in the smartphone space. Join us to see how Windows Phone 8 combines everything you love about a personal phone and everything you need in the Enterprise.
I hope to see you there!
For all you tech readers that like to keep your books digital, I’m happy to announce my new book “Keeping Windows 8 Tablets in Sync with SQL Server 2012″ is available on the Kindle.
For just $9.99 USD, you can learn how to rapidly virtualize your data sync infrastructure for private, public, or hybrid cloud scenarios. Building on that, the book shows you how leverage Microsoft’s data sync technologies and mobile database to avoid writing thousands of lines of unnecessary code. Lastly, you get to combine your existing desktop .NET development skills with Modern UI concepts to port existing or create new Windows 8 tablet apps for the enterprise.
The eBook is available globally through Amazon including:
- India – $6.99
- UK – £7.20
- Germany – €8,23
- France – €8,23
- Spain – €8,23
- Italy – €7.99
- Japan – ¥1004
- Brazil – R$21.39
- Canada – $9.99
Reduce your time to market, lower risk to your projects, and leverage your existing skills, assets, and technologies to enter the tablet era.